LEVELS OF CUSTOMIZATION
Based on the complexity of the scope, desired level of customer input, and the amount of customization required, HEAT offers four distinct project levels. Our customers can choose from a simple custom design package with drawing and major components supplied for reference only, or they can engage in a complete customer build-to-specification design experience. HEAT Is committed to working with our customers towards the best solution for meeting specific project objectives. We promise to be forthright and candid with our knowledge and experience as we work together with our customers in the design of equipment specific to the application, and we promise to listen to feedback at each step of the equipment design and fabrication process.
It is important to note that for all project category levels, flexibility is a key to success in custom designs. We understand that some modifications or plant specifications may come into play after an order is placed, and some modifications and changes to the design or components may be necessary. These changes can have impacts on the costs and lead-times originally associated with the project. HEAT offers flexibility when dealing with these types of unknowns, but some instances do require that projects be reclassified to a higher project category level. All project levels allow for a transparent process in which a dedicated Project Manager will work and advise our customer on the impacts of these unknowns as they arise, such as changes to cost, lead-time, and project reclassification.
Our commitment to our values allows us to work diligently with our customers so that all project impacts are communicated clearly so that informed decisions can be made together in delivering the best possible solution for the project.
Category 1: Reference Only
- Custom-designed equipment built-to-order.
- No modifications to equipment drawings or component bill of materials
- Component bill of materials are released for procurement upon order acknowledgment
- Drawings submitted as “Reference Only”
Work orders are released to fabrication upon completion of design or drawing package reference submittal.
Timeline
Category 2: Drawing Approval
- Drawings and equipment functionality are customizable and subject to Buyer approval
- Component bill of materials are selected by the Seller and released for procurement upon order acknowledgment. Examples of customization are as follows:
- All nozzle orientations
- Equipment and component layout
- Process and utility connection type
- Safety interlock integration
- Instrumentation location
- Etc.
This type of design process allows the Buyer a single opportunity to make engineering/design modifications to the scope of work. Drawings must be returned as “Approved as Noted.” Any deviations from this process will result in a change in project category.
Timeline
Category 3: Full Approval
- Drawings and component bill of materials are customizable and subject to Buyer approval
- No component bill of material will be released for procurement until written approval is provided by the Buyer to the Seller releasing the Seller to place said material on order.
- Work Orders will not be released for fabrication until full written approval on both the drawings and component bill of materials are provided by the Buyer
- Any modifications to the drawings or component bill of materials after the release of the project to fabrication will result in both price and delivery schedule impacts
This type of design process does not allow for detailed Buyer provided specifications.
Timeline
Category 4: Buyer Specifications & Full Approval
- Drawings and component bill of materials are customizable and subject to Buyer approval
- No component bill of material will be released for procurement until written approval is provided by the Buyer to the Seller releasing the Seller to place said material on order.
- Work Orders will not be released for fabrication until full written approval on both the drawings and component bill of materials are provided by the Buyer
- Any modifications to the drawings or component bill of materials after the release of the project to fabrication will result in both price and delivery schedule impacts
Any additional Buyer specifications not previously provided to the Seller will result in the project being put “ON HOLD” until both the Buyer and Seller agreed to a revised commercial and technical revision to the original scope of work.
Timeline
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